At Zorveza LLC, we are committed to delivering your plant products quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed through our website so you can shop with confidence and transparency.
Zorveza LLC currently ships within the United States only. At this time, we do not offer international shipping. Our services are designed specifically for customers located across the U.S.
Orders are typically processed within one to two business days, Monday through Friday, excluding weekends and public holidays. Once your order is confirmed, our team carefully prepares and packages your items to ensure they arrive in excellent condition. During peak seasons or periods of high demand, processing times may be slightly extended. We appreciate your understanding and patience.
We are pleased to offer free standard shipping on all orders with no minimum purchase required. After your order has been processed and shipped, delivery usually takes approximately three to seven business days depending on your location and the shipping carrier. Delivery times are estimates and may vary.
When your order ships, you will receive a confirmation email that includes your tracking number. This tracking information allows you to monitor the progress of your shipment directly through the carrier’s website. Tracking updates may take up to 24 hours to appear after shipment.
While we strive to meet all estimated delivery times, occasional delays may occur due to circumstances beyond our control, such as severe weather, carrier issues, natural events, or high seasonal demand. Zorveza LLC is not responsible for delays caused by the shipping carrier, but our support team is always available to assist if you experience any issues.
Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package. If reshipment is not requested, we may issue a refund for the product cost minus any incurred shipping or handling fees.
If your order arrives damaged, please inspect the package immediately and contact us within 48 hours of delivery. Providing photos of the damaged item and packaging will help us resolve the issue quickly. If tracking shows that your order was delivered but you cannot locate it, we recommend checking with neighbors or your local carrier first. If the package still cannot be found, please reach out to us and we will assist with the next steps, including contacting the carrier.
If you have any questions or concerns about your shipment, our customer support team is happy to help.
Zorveza LLC
207 Professional Park Dr, Kentucky 42141, United States
Phone: +1 (321) 710-6016
Email: support@zorveza.com
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)